How to Use Custom Mobile App Development to Boost Field Service Productivity
Field service officers are the un-official flag-bearers of the organization. For most customers, these technicians are the only real contact they will have with the company. However, in order to measure and increase their productivity in the field, they must be equipped with the right tools. A custom mobile app development company can provide these tools. Mobile apps can enable field service agents in performing field operations seamlessly thereby increasing productivity, after sales service quality and prompt delivery. All these parameters add up to a higher customer satisfaction score. Here’s how field service agents can benefit from mobile apps: Creating Work Orders Based on Real-Time Customer Needs Using mobile enterprise apps, managers can create work orders depending on pre-emptive data from the service model, while ensuring adaptability based on priority. Real-time data creates room for better, more informed decision-making based on the inputs collected by the field age